FAQ

What is a Coffee Subscription?

A Coffee Subscription is a service where you receive fresh, high-quality coffee beans (or ground coffee) delivered to your doorstep on a bi-weekly or a monthly basis. You can customize your subscription based on your preferences such as coffee type, delivery frequency, and more.

 How do I sign up for a Coffee Subscription?

To sign up, simply visit our subscription page, select your preferred coffee options (e.g., bag size, grind, quantity). Then, create an account and complete the checkout process. Your coffee will be on its way to you shortly!

What types of coffee can I choose from?

We offer a variety of coffee options to suit different needs:

  • Espresso: Suited for most espresso machine use both home and commercial.
  • Filter: Specially curated raoasts for hand brewing via various methods from V60, Aeropress, French Press and many others.

How often will I receive coffee?

We ship our fresh roasted coffee once every month.

You can login to your account to make changes to your subscription details at any time.

How soon will I receive my coffee? 

Subscriptions are consolidated during the last week of each month. Your freshly roasted coffee is then packed and shipped during the second week of the following month.

Can I pause or cancel my subscription?

Yes! You can pause or cancel your subscription at any time through your account. There are no cancellation fees, and you can make changes to your subscription whenever needed.

Do you offer international shipping?

At the moment, we only ship locally in Singapore. But do stay tuned to our social media pages to see if start shipping internationally.

Can I gift a subscription to someone else?

Yes! You can purchase a coffee subscription as a gift for someone. During checkout, simply enter the recipient's details, and we'll take care of the rest.

Do you offer any discounts or promotions?

We occasionally offer discounts, promotions, or special deals. Be sure to check our website to stay updated on the latest offers.

How do I contact customer support?

If you have any questions or need assistance, our customer service team is here to help! You can contact us by:

  • Email: info@equate.sg

Our working hours for customer service are:

Mon - Fri: 8:30am to 5:30pm

Sat: 8:30am to 3pm

What if I change my shipping address?

Drop us an email or fill up the form here and let us know your updated address.